Myndfulness LabsMyndfulness Labs

✨Privacy Policy

Myndfulness Labs Pvt Ltd

Myndfulness Labs Pvt Ltd ("Company", "Myndfulness Labs", "we", "our", or "us") is committed to safeguarding the privacy and confidentiality of our users. This Privacy Policy ("Policy") explains what information we collect, how we use it, the steps we take to protect it, and your rights when using our Platform and Services.

For purposes of this Policy:

  • "You" / "User" / "Client" / "Customer" refers to any natural person who accesses or uses our website, mobile applications, chatbots, or related services.
  • "Platform" / "Website" refers to www.myndfulnesslabs.com and all mobile apps, chatbots, or web links provided by the Company.
  • "Expert" refers to licensed and/or qualified professionals, including psychologists, psychiatrists, counselors, therapists, or wellness practitioners, who provide services through the Platform.
  • "Services" means all mental health and wellness services, programs, assessments, and resources offered through the Platform.
I

Consent

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, and disclosure of your personal information as set forth herein.

  • Whether or not you create an account, this Policy applies to all users of the Platform.
  • By providing us with your contact details, you expressly consent to receive service communications (including scheduling calls, reminders, or updates), notwithstanding any registration with "Do Not Disturb" (DND) lists.
  • You may withdraw consent at any time by contacting support@myndfulnesslabs.com, but withdrawal may affect the availability of Services.
II

Information We Collect

We may collect both Personal Information and Non-Personal Information:

Personal Information:

Includes your name, age, gender, contact details (email, phone, address), nationality, account credentials, and payment information.

Health and Mental Health Information:

Includes assessments, therapy notes, screening results, progress records, crisis intervention details, and referral information relevant to your care.

Optional Information:

Such as career details, personal interests, health disclosures, disability information, or emergency contact information.

User-Generated Content:

Any content you submit in community forums, peer groups, comments, messages, uploads, or shared resources.

Technical and Analytics Data:

IP address, browser type, operating system, pages visited, cookies, session logs, referring/exit URLs, clicks, and similar usage data.

Social Media Data:

Information collected when you interact with our social media accounts (LinkedIn, Instagram, Facebook, etc.).

III

How We Use Your Information

Your information may be used to:

Create and manage your account.
Deliver therapy, counseling, and related mental health services.
Facilitate communication with Experts.
Manage billing, payments, and subscriptions.
Send reminders, resources, and service updates.
Ensure safety, prevent misuse, and comply with legal obligations.
Analyze usage patterns and feedback to improve Services.

We do not sell, trade, or rent your Personal Information to third parties.

IV

Information Sharing and Disclosure

We may disclose information only under the following limited circumstances:

With your consent

– e.g., sharing with family, caregivers, or healthcare providers.

To trusted service providers

– including payment processors, hosting providers, cloud storage, analytics tools – bound by confidentiality obligations.

For legal compliance

– where disclosure is required by court order, statutory authority, or applicable law.

To prevent harm

– where there is imminent risk of danger to self or others.

For research/insights

– only in anonymized or aggregated formats that do not identify you personally.

V

Confidentiality in Mental Health Services

We respect your right to confidentiality. Information disclosed during therapy sessions remains confidential except in the following circumstances:

  • Imminent risk of harm to yourself or others.
  • Legal requirements such as court orders or mandatory reporting obligations.
  • Suspected abuse of children, elders, or vulnerable adults.
  • Emergency situations requiring immediate intervention for safety.

For couples and family therapy, information shared remains confidential unless all participants consent to disclosure, except in emergencies.

VI

Data Protection and Security

We implement industry-standard technical and administrative measures:

Technical Safeguards:

SSL encryption for data transmission, encrypted storage, secure servers, firewalls, access controls, and continuous monitoring.

Administrative Safeguards:

Role-based staff access, privacy and security training, periodic audits, and incident response procedures.

Your Responsibility:

Protect account credentials, use strong passwords, log out of shared devices, and promptly report suspicious activity.

Despite safeguards, no system can guarantee absolute protection against unauthorized access. You acknowledge these inherent risks.

VII

Cookies and Tracking Technologies

  • Cookies are small text files placed on your device to enhance functionality and user experience.
  • We use:
    • Essential Cookies (required for login and basic operations).
    • Analytics Cookies (to understand user activity).
    • Preference Cookies (to store your settings).
  • You may disable cookies in browser settings, though some features may not function properly.
  • Third-party cookies (e.g., from analytics or advertising partners) are governed by their own privacy policies.
VIII

Calendar and Scheduling Integrations

If you connect your calendar:

  • We use the data only to schedule and manage therapy sessions.
  • Data is not shared with third parties beyond what is required for scheduling.
  • You may revoke access at any time.
  • Calendar data is retained only as long as needed for service delivery or as required by law.
IX

Children's Privacy

Our Services are not directed to children under 18 years of age (or the higher minimum digital consent age in your jurisdiction).

  • If you are under 18, Services must be accessed with parental/guardian consent and supervision.
  • If we discover that a child has submitted data without proper consent, we will delete such information. Parents may request deletion by contacting support@myndfulnesslabs.com.
X

Data Retention

We retain information for different durations depending on its type and purpose:

Account Information:

While your account is active and for a reasonable period thereafter.

Health Records:

As mandated by healthcare regulations and applicable law.

Financial Records:

As required under taxation and compliance obligations.

Technical Data:

Typically 2–3 years unless longer retention is necessary.

Where legally required, certain information may be retained beyond account deletion.

XI

Limitations of Responsibility

Third-Party Services:

We are not responsible for the privacy practices of linked websites, social media platforms, or external tools (e.g., Zoom, Google Meet).

Recording Disclaimer:

If you or third parties record sessions via external tools, Myndfulness Labs is not responsible for the storage, use, or security of such recordings.

XII

Your Rights

As a User, you may:

Access, update, or correct your personal data.
Request a copy of your data in portable format.
Delete your account and associated data (subject to retention obligations).
Manage communication and notification preferences.

Requests should be directed to support@myndfulnesslabs.com. We will respond in accordance with applicable laws.

XIII

Grievance Redressal

Pursuant to the Information Technology Act, 2000 and applicable rules, the Company has appointed a Grievance Officer:

Grievance Officer:

Manju Abhilash

Phone Number:

+91-6379167186

Address:

3/320, Thendral Nagar, Surveyor Colony, Madurai 625007

We will acknowledge grievances within 72 hours and aim to resolve them within 30 days.

XIV

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in laws, services, or security practices. Updates will be notified via the Platform, email, or in-app messages. Continued use of Services after updates constitutes acceptance.

All policies, terms, conditions, consents, and agreements, including those executed, accepted, or acknowledged through digital or electronic means, shall be deemed valid and enforceable under the provisions of the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, and all applicable rules and notifications thereunder.

All digital records, electronic signatures, and communications generated or maintained by Myndfulness Labs shall have the same legal effect as physical documents and handwritten signatures, in accordance with the provisions of the said Acts.

XV

Contact Us

Myndfulness Labs Pvt Ltd

Registered Address:

3/320, Thendral Nagar, Surveyor Colony, Madurai 625007

Phone:

+91-6379167186

Contact Us