✨Terms & Conditions

Services are primarily intended for users in India and are governed by the laws of India. If you access the Platform from outside India, you are responsible for compliance with local laws.

• Adults (18+): You confirm you are competent to contract under the Indian Contract Act, 1872.
• Minors (<18): Use only with parent/guardian consent and supervision. We may require documentary proof of consent.
• Corporate Users: Must be authorized to act on behalf of their organization.
• We may deny, suspend, or terminate access if you provide false information, violate these Terms, or engage in prohibited conduct.

To use certain Services, you must create an account and provide accurate, current, and complete information. You agree that you will:

• Not impersonate another person or create multiple unauthorized accounts.
• Keep credentials confidential and log out after each session.
• Immediately notify us of any unauthorized access or suspected breach.
• Keep your information updated at all times.

You are responsible for all activities that occur under your account.

• Screening tools and questionnaires provide indicative insights and are not diagnostic by themselves.
• Self-help content is educational and not a substitute for personalized professional advice.

By sharing your phone and email, you authorize service communications (onboarding, reminders, scheduling, support), even if registered on a Do Not Disturb (DND) list.

• Promotional communications: You can opt out at any time (see Privacy Policy).
• We may also send in-product notices and important policy updates.

• Pricing for sessions, programs, or subscriptions is shown prior to purchase.
• Payments may be processed directly or via RBI-regulated payment gateways/aggregators (cards, UPI, net-banking, wallets).
• Gateways handle your payment credentials per their own policies. We are not liable for gateway failures, declines, chargebacks, or fraud.
• We may revise prices at any time; new prices apply prospectively.
• Refunds & Cancellations are governed by our Refund & Cancellation Policy (incorporated by reference).

• Employees using EAP remain individual clients entitled to confidentiality.
• Employers receive only aggregated, anonymized insights—never your personal clinical details.

• Our Privacy Policy explains how we collect, use, share, retain, and protect data (including health information), and your rights.
• Therapy communications are confidential, subject to legal exceptions (imminent harm, court orders, mandatory reporting, emergencies).
• We implement reasonable security measures but do not guarantee absolute security (internet risks persist).

You agree not to:

• Post or share content that is unlawful, harmful, harassing, defamatory, obscene, hateful, incites violence, invades privacy, promotes self-harm, or exploits children.
• Infringe intellectual property or disclose confidential information that you do not own or control.
• Record or distribute therapy sessions without explicit, written consent of all participants (and in compliance with law).
• Use bots, scrapers, exploits, malware, or attempt to gain unauthorized access to accounts, servers, or networks.
• Overload, disrupt, or interfere with the Platform's integrity or others' use.
• Misrepresent your identity or affiliation, or engage in fraud.
• Conduct any activity threatening India's unity, integrity, defence, security, sovereignty, or public order.

We may monitor, moderate, edit, or remove content; restrict features; or suspend/terminate accounts for violations—at our sole discretion.

Community areas are semi-public by nature. Except for therapy communications, submissions in community spaces are not confidential. We may edit, copy, publish, or distribute community submissions for Platform operations and safety. We are not required to pre-screen or respond to posts. You are solely responsible for your submissions.

• The Platform may link to or integrate third-party products/services (video conferencing, payments, analytics, cloud hosting). Each has its own terms and privacy policy. We are not responsible for third-party availability, accuracy, or conduct.
• We may offer discounts or promotions at our discretion, with separate terms.
• We may assign our rights/obligations under these Terms to an affiliate or a successor in interest; you will be informed where required by law.

We may change, suspend, or discontinue any feature or Service and update these Terms at any time. Material changes will be notified on the Platform and/or via email/in-app notices. Continued use after changes constitutes acceptance.

You agree to indemnify, defend, and hold harmless Myndfulness Labs, its directors, officers, employees, agents, affiliates, and licensors from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:

• Your breach of these Terms or applicable law.
• Your Content, conduct, or misuse of the Platform.
• Your violation of third-party rights.
• Unauthorized recording/sharing of sessions by you.

We may, with or without notice, restrict, suspend, deactivate, or terminate your account and remove content if we reasonably believe you violated these Terms, engaged in unlawful or harmful activity, or upon lawful request by authorities.

You may terminate by ceasing use and requesting account deletion (subject to dues and legal retention obligations). Provisions intended to survive termination (e.g., IP, confidentiality, payments, indemnity, limitations of liability, dispute resolution) shall survive.

• Parties shall first seek amicable resolution through good-faith discussions within 30 days of a written notice of dispute.
• If unresolved, disputes shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended) by a sole arbitrator mutually appointed by the parties.
• Seat & Venue of Arbitration: Madurai, India.
• Language: English.
• Governing Law: Laws of India.
• Subject to arbitration, courts at Madurai, India shall have exclusive jurisdiction for interim and residual relief.

We are not liable for delays or failures due to events beyond our reasonable control (e.g., natural disasters, war, strikes, outages, regulatory actions, pandemics, or internet/telecom failures).

You may not assign or transfer your rights/obligations without our prior written consent. We may assign to an affiliate, acquirer, or as part of a reorganization.

• Entire Agreement: These Terms, the Privacy Policy, Refund & Cancellation Policy, and any Service-specific terms form the entire agreement and supersede prior understandings.
• Severability: If any provision is unlawful or unenforceable, it will be modified to the minimum extent necessary; remaining provisions remain in effect.
• No Waiver: Failure to enforce a right is not a waiver.
• Headings: For convenience only and do not affect interpretation.